Wholesale Terms and Conditions
These terms and conditions ("Agreement") govern the relationship between Caliceutical Ltd ("we," "us," or "our") and wholesale purchasers ("you" or "your"). By placing an order or entering into a wholesale agreement with us, you agree to comply with and be bound by the following terms.
1. Eligibility
1.1. Wholesale accounts are available to registered businesses and organisations. You may be required to provide proof of business registration or resale certification to qualify.
1.2. We reserve the right to approve or deny any wholesale application at our sole discretion.
2. Ordering and Pricing
2.1. All orders must meet the minimum order requirements, which will be specified in your account or communicated directly.
2.2. Wholesale pricing is provided exclusively to approved wholesale partners. Pricing is subject to change, and notice of price adjustments will be given when possible.
2.3. Orders can be placed via email, online portal, or phone. Once an order is placed, it cannot be modified or cancelled without prior approval.
2.4. Private labelling is available upon request and subject to additional charges. These charges include, but are not limited to, design fees and setup costs. All private labelling designs must be approved by us before production.
2.5. Design costs for private labelling will be communicated upon request and must be paid in full before the design process begins. Delays in payment may result in delays in order processing.
3. Payment Terms
3.1. All orders must be prepaid unless other terms have been agreed upon in writing.
3.2. Payment methods include bank transfer, credit/debit card, or PayPal. Any fees associated with payment processing are your responsibility unless otherwise specified.
3.3. Late payments may result in delays to your order and/or suspension of your wholesale account.
4. Shipping and Delivery
4.1. Shipping costs will be calculated and communicated at the time of order confirmation. The shipping method will depend on the order size and destination.
4.2. We aim to dispatch all orders promptly. However, delivery times may vary depending on location, availability, and external factors.
4.3. We are not responsible for delays caused by shipping carriers, customs processes, or other unforeseen circumstances.
4.4. Risk of loss or damage to goods passes to you upon delivery. You must inspect the goods upon receipt and notify us of any issues within 7 days.
5. Returns and Refunds
5.1. Returns are only accepted for defective or damaged products. To request a return, contact us within 7 days of receipt with details and supporting documentation.
5.2. Approved returns must be shipped back in their original condition, and you are responsible for return shipping costs unless the product is defective.
5.3. Refunds for approved returns will be processed within 10 business days of receiving the returned goods.
5.4. Private labelled products are non-refundable unless they are defective.
6. Product Usage and Resale
6.1. Wholesale products are intended for resale or use within your business. They must be marketed in compliance with applicable laws and regulations.
6.2. You are prohibited from reselling Colonix® products on unauthorised platforms, including but not limited to third-party marketplaces like Amazon or eBay, without our prior written consent.
6.3. You must not alter the product packaging or labeling unless you have an approved private labelling agreement with us.
7. Intellectual Property
7.1. All branding, trademarks, and marketing materials provided by us remain our intellectual property. You may use these materials solely to promote Colonix® products in accordance with this Agreement.
7.2. Any unauthorised use of our intellectual property will result in immediate termination of your wholesale account and may result in legal action.
8. Termination
8.1. Either party may terminate this Agreement at any time with written notice.
8.2. Upon termination, any outstanding payments must be settled immediately, and all marketing materials provided by us must be removed from use.
8.3. Termination of the Agreement does not waive any rights or remedies available to either party under this Agreement or applicable law.
9. Limitation of Liability
9.1. We are not liable for indirect, incidental, or consequential damages arising from your participation in the wholesale program or use of our products.
9.2. Our liability is limited to the purchase price of the products in question.
10. Governing Law
10.1. This Agreement is governed by the laws of the United Kingdom.
10.2. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.
11. Contact Information
For questions or support regarding wholesale orders, please contact us:
Email: info@colonix.co.uk
Phone: +44 788 177 1231
By participating in the Colonix® Wholesale Program, you acknowledge that you have read, understood, and agreed to these terms and conditions.